Sonaneo

Riders call and nobody picks up

They call on WhatsApp at 3 a.m., at rush hour or while your dispatcher is on another line. Sonaneo, an AI voice agent, answers every one of them at once in Spanish, takes the trip and leaves it summed up in your dashboard.

Try it with a sample dispatchSee pricing

6 riders calling at once

Simulation with a sample dispatch

  • Ride request0:07

    «I need a cab at 120 Juárez, across from the hotel»

    Listening

  • Fare0:18

    Fare Roma → airport: 320 MXN. Wants to book.

    Summed up in your dashboard

  • Wait time0:29

    «To Satélite it's 20 to 25 minutes. Shall I send one?»

    Answering

What it knows about your dispatch:FaresZones and wait timesScheduled ridesVehiclesLost and foundDispatch rules

Answers on the first ring, day and night

All at once

If ten riders call at the same time, it answers all ten. Nobody is left ringing.

Around the clock

At 3 a.m., on Sunday or at rush hour, it answers the same way. No shifts, no breaks.

WhatsApp today, phone soon

It answers calls to your WhatsApp Business number. Regular phone lines are coming soon.

Last night on your WhatsApp
  • 02:47Ride request to the North Terminal+52 55 •••• 3391 · Answered1:04
  • 03:12Fare to the airport+52 55 •••• 7710 · Answered0:41
  • 03:12Ride scheduled for 5:00+52 56 •••• 0284 · Answered1:37
  • 05:58Item left in the car+52 55 •••• 4821 · Answered2:05
  • 07:31Ride request at 50 Reforma+52 55 •••• 9046 · Answered0:58
  • 07:31How long to Satélite?+52 55 •••• 1163 · Answered0:36

What your agent answers

With your dispatch's own information: your fares, your zones, your wait times and your rules. What isn't there, it doesn't make up.

  • Ride requests

    “Send me a cab to 120 Juárez, across from the hotel.”

    Takes the pickup, the destination and a landmark, and leaves the trip ready to assign.

  • Fares

    “How much to the airport?”

    Answers with your fares by zone, the night fare and the payment methods you take.

  • Wait times

    “How long until it gets here?”

    Gives the time you set for each zone, without overpromising.

  • Scheduled rides

    “Tomorrow at 5, to the airport.”

    Notes the date, time, address and riders so your dispatch can confirm.

  • Lost and found

    “I left my phone in the cab.”

    Asks for the time and route of the ride and leaves it for you to check with the driver.

  • Complaints

    “The driver never showed up.”

    Listens, apologizes and flags the complaint for follow-up in your dashboard.

Every call, in your dashboard

When the call ends it becomes a short note: what they asked for, the trip details and what's left to do. Your dispatcher just assigns the car.

Your dispatch dashboardSample with made-up data

Trip to assign

1:12

Pickup
120 Av. Juárez, across from the hotel
Destination
North Bus Station
When
Now
Riders
2, with bags
Phone
+52 55 •••• 4821

Wants a car now. Was told downtown pickups take 10 to 15 minutes.

To doAssign a car

How you start

  1. Sign up and try the simulator.

    You start with a sample dispatch already loaded and talk to your agent in 2 minutes, right in the browser.

  2. Swap in your own dispatch's details.

    Your fares, your zones, your wait times and the name it answers with.

  3. We connect your WhatsApp with you.

    We do it together with your WhatsApp Business number. From then on it answers every call.

Try it with a sample dispatch

Run a delivery service?

The same agent answers people calling to book a delivery: it takes the pickup and drop-off addresses, what's being sent and when, and answers zones and costs from your info.

  • Book a delivery
  • Cost by zone
  • Delivery hours
  • “Is my order on its way?” Flagged for follow-up
Try it with a sample delivery service
Your dispatch dashboardSample with made-up data

Delivery to assign

1:26

Pickup
Jacarandas Florist, 214 Durango
Drop-off
1330 Av. Universidad, apt. 4
What
Flower arrangement, fragile
When
Today before 6:00 p.m.
Phone
+52 55 •••• 6618

Was quoted the south zone rate: 85 MXN. The recipient pays.

To doAssign a courier

Pricing

The same plans for any dispatch. Introductory price in US dollars, per month, with the minutes included.

Booking a ride usually takes one or two minutes on the phone: 200 minutes is 100 to 200 calls.

Extra minute: USD 0.12 (list 0.15). Setup free during the introductory period.

Card payment in US dollars. Invoiced by Apphive, Inc. (USA).

Questions from dispatchers

Does it work with my WhatsApp number? Yes, with your WhatsApp Business number. We connect it with you, step by step.

What about calls to my regular phone? Soon. Today it answers WhatsApp calls; regular phone lines come in a later stage.

Does it say it's an AI? Yes. It says so where the law requires it based on the caller's number, and if anyone asks, it always tells the truth.

Can it take the trip and send it to my drivers? It takes the trip details and leaves them summed up in your dashboard so your dispatcher can assign the car. A connection to your dispatch system doesn't exist yet.

Does it call my riders? No. Sonaneo only answers incoming calls.

Does it record calls? It doesn't keep the audio. The call is transcribed to write your summary, with sensitive data masked.

No rider left unanswered

Try the simulator with a sample dispatch: in 2 minutes you'll hear how your agent answers.

Try it with a sample dispatch